Assign ticket to someone

[yhanini]

Thanks for sharing this projet.

If you have not already planned, it would be logic to have a functionality for assigning to somone a ticket. Even with notification by email.

[hackzilla]

Thinking about this, I can't understand how the assigning would work.

In the bundle there are 2 types of user, those with ticket admin role, and those without.
The way it works at the moment is admin users can see all tickets, and those without can only see their tickets.

There are events firing so adding email notification would straight forward for someone to do outside of the bundle.

[yhanini]

We should be able to assign a ticket to a specific user then this user could show his tasks and treat them by priorities or scheduled date and when it's done (resolved), he will assigne the ticket to the owner.
The way it work now, it's like a private messaging with status and priority.
We should turn the real goal of the bundle to a system such a bug tracking system or redmine.

You can add in the entity Ticket a new field assigned_to and date limit ? Do you agree ?

[hackzilla]

This sounds interesting, but will require more thought.

I will revisit this after some of my other neglected projects.

[jdambacher]

+1 We need this for our project. Maybe I will implement it and open a PR.

[mistris]

Has someone implemented assigning?

[hackzilla]

Not at present.

I have been quite busy recently.

The next feature I'll be implementing will be #51

[mistris]

@hackzilla do you know when could you implement assigning functionality?

[hackzilla]

It's probably going to be at least month.

#51 is currently in progress.

[hackzilla]

I've decided I will attempt this for v3. I haven't made a start of this, but I will soon.